FAQ & SHIPPING
1. DO YOU SHIP INTERNATIONALLY?
Yes we ship worldwide and shipping is FREE.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing can take 1-2 business days before shipment. Deliveries usually take 2-14 Days Australia Wide and 1-3 weeks Worldwide. However, due to the distance between countries, it can sometimes take a little longer in rarer cases, and during peak season periods. We will always provide tracking information with your order notification. You are also welcome to contact us at firstname.lastname@example.org for further shipping information.
3. THE SIZE I NEED IS SOLD OUT OR NOT AVAILABLE TO PURCHASE?
Please email us at email@example.com if the size you need is not available to purchase. We are more than happy to place specific customer orders if they are in stock.
4. I HAVE RECEIVED ONE PART OF MY ORDER, WHERE ARE THE OTHERS?
In a rare instance where your order requires multiple parcels, we will inform you and give you tracking numbers for each parcel. There may be minor shipping delays due to country location or area.
5. WHAT ABOUT CUSTOM FEES?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products you consent that one or more products may be sent to you and may get custom fees when they arrive (rarely does this happen).
6. WILL THE ORDER GET TO ME IN TIME?
If you plan to give one of our products as a holiday or seasonal gift, we do not recommend buying the item during the month when the holiday is happening. We cannot be held responsible for items that do not arrive before specified dates.
7. HOW CAN I TRACK MY ORDER?
Once the order has been fulfilled you will receive an email with your tracking information.
8. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all payment methods - VISA, Mastercard, American Express and PayPal. We do not store credit card details and we don't share customer details with third parties.
9. WHAT ARE THE RINGS AND EARRINGS MADE FROM?
Please refer to each product page for more details, majority of our jewellery is designed using 925 Sterling silver, rose gold, white gold and silver plated jewellery and cubic zirconia and crystal stones.